Privacy Policy, Server Uptime & Network Uptime Guarantee: Web Design Package (RM299)

Post by MamaFiza on January 20, 2007 

We value you as a customer at LittleKittle.com and will not share or sell any of your personal information (such as email address, phone numbers, credit card number etc) to any third party.

If you have any concerns or questions, do not hesitate to contact us at littlekittle@gmail.com.

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LittleKittle.com agrees to use its best endeavors to ensure a 99.9% Network Uptime and 99.5% Server Uptime to the customers.

Downtime is referred to as our server or network equipment being down and not ping able. Downtime excludes scheduled maintenance window which the maintenance notice shall be posted on our Support Center or email to our clients at least 3 (three) working days before the schedule date.

Here are some common guarantees in the industry today and the actual amount of downtime per month involved.

Customer shall not receive any credits under this 99.9% Network Uptime and 99.5% Server Uptime Guarantee in connection with any failure or deficiency of Web Site Availability caused by or associated with:

  1. Circumstances beyond our reasonable control, including, without limitation, acts of God, acts of any governmental body, war, insurrection, terrorism, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA;
  2. Failure of access circuits to our network, unless such failure is caused solely by LittleKittle.com;
  3. Scheduled maintenance and emergency maintenance and upgrades;
  4. DNS issues outside the direct control of LittleKittle.com;
  5. Issues with FTP, POP, IMAP, or SMTP customer access;
  6. False SLA breaches reported as a result of outages LittleKittle.com or errors of any  measurement system;
  7. Customer’s acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of our Terms of Service Policy;
  8. Email or webmail delivery and transmission;
  9. DNS (Domain Name Server) Propagation.
  10. Outages elsewhere on the Internet that hinder access to your account. LittleKittle.com is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. LittleKittle.com will guarantee only those areas considered under the control of LittleKittle.com: our server links to the Internet, our routers, and our servers.

In the event of Server Downtime or Network Downtime which is (i) due to problem within LittleKittle.com and (ii) if the total Server Downtime or Network Downtime exceeds specific numbers of hours consecutively (as specified in Table 1 below) in a calendar month, customer may claim for an Outage Event Credit (OEC). Notwithstanding the foregoing, the maximum amount of OEC can be claimed shall not exceed 50% of the total Monthly Fee for the Service provided, and this is limited to once in a calendar month frequency.

The Customer shall be entitled to the following Outage Event Credit in the form of a credit against future bill of amounts payable by customer for the provision of the service:

Network Uptime     Server Uptime     Outage Event Credit (OEC)
99.0% – 99.9%     99.0% – 99.5%     1 day charges for service
98.0% – 98.9%     98.0% – 98.9%     2 days charges for service
97.0% – 97.9%     97.0% – 97.9%     3 days charges for service
96.0% – 96.9%     96.0% – 96.9%     4 days charges for service
95.0% – 95.9%     95.0% – 95.9%     5 days charges for service
94.0% – 94.9%     94.0% – 94.9%     6 days charges for service
93.0% – 93.9%     93.0% – 93.9%     7 days charges for service
92.0% – 92.9%     92.0% – 92.9%     8 days charges for service
91.0% – 91.9%     91.0% – 91.9%     9 days charges for service
90.0% – 90.9%     90.0% – 90.9%     10 days charges for service
Below 90%     Below 90%     15 days charges for service

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Customer shall submit all claims for OEC by email to littlekittlestore@gmail.com within three (3) business days after the LittleKittle.com server / network is available again following the server or network downtime in question. In the event of customer’s failure to submit the claims within the said three (3) business days, LittleKittle.com reserves the right to reject the claims without any reasons.

The claims submitted by customers must contain the following particulars of information:

1. Customers Name
2. Client ID
3. Domain Name
4. Date and approximate period of downtime
5. Unavailability information

Any claims submitted without any of the particulars of information above shall be treated as incomplete and LittleKittle.com has the right to reject such claims.
Customers will be given acknowledgement of receipt of all claims within one (1) business days and LittleKittle.com will review all such claims within seven (7) business days thereof.

Upon review and findings, LittleKittle.com will inform the customers by e-mail whether the appropriate claim will be granted or rejected. If the claim is allowed, the OEC will not be reflected in the current bill, but in the following bill.

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LittleKittle.com reserves the right to make any modifications, amendments, revisions or changes to this Server Uptime and Network Uptime Guarantee at any time. Customer will be notified prior to any changes or variation to Server Uptime and Network Uptime Guarantee.

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Terms & Conditions (II): Web Design Package (RM299)

Post by MamaFiza on January 20, 2007 

Design Project Duration

Any indication given by LittleKittle.com Studio of a design project’s duration is to be considered by the customer to be an estimation. LittleKittle.com Studio cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by LittleKittle.com Studio for the initial payment or by date confirmed in writing by LittleKittle.com Studio.

Design Project Completion

LittleKittle.com Studio considers the design project complete upon receipt of the customer’s signed Approval form. Other services such as printing, display panel production, filmwork, website uploading, publishing etc either contracted on the clients behalf constitute a separate project and can be treated as a separate charge.

Rights of Refusal

LittleKittle.com Studio will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. LittleKittle.com Studio also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that LittleKittle.com Studio does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow LittleKittle.com Studio to remove the contravention without hindrance, or penalty. LittleKittle.com Studio is to be held in no way responsible for any such data being included.

Cancellation

Cancellation of orders may be made initially by e-mail. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by LittleKittle.com Studio within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Disclaimer

LittleKittle.com Studio makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. LittleKittle.com Studio will not be held responsible for any and all damages resulting from products and/or services it supplies. LittleKittle.com Studio is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take resonable steps to investigate the materials we recommend, we accept no responsibility for the performace or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold LittleKittle.com Studio responsible for any such loss or damage. Any claim against LittleKittle.com Studio shall be limited to the relevant fee(s) paid by the customer.

LittleKittle.com Studio reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. LittleKittle.com Studio will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

LittleKittle.com Studio and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. LittleKittle.com Studio recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.

Refund Policy

In order for us to give the best services to our entire customer, we have set out the following policies. These policies may change from time to time without prior notice. Please read them before purchasing our products. LittleKittle.com Studio reserves the right in refusing to host any site deemed unsuitable. The determination of what is deemed unsuitable or prohibited shall be solely made by LittleKittle.com Studio.

LittleKittle.com Studio reserves the right to refuse its services or access to any account deemed to have been used inappropriately. Violation of policy will result on immediate suspension of the account involved without refund.

General

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. LittleKittle.com Studio reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

Acceptance of Quotation and Terms and Conditions

The placement of an order for design and/or any other services offered by LittleKittle.com Studio and validated by the customer’s signature on the estimate or quotation form, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and LittleKittle.com Studio.

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